Description

Enjoy a 100% private transfer from Cancun International Airport to your hotel or destination in the Hotel Zone, Downtown Cancun, Playa del Carmen, Riviera Maya, or Tulum. Ideal for small groups. You will travel in modern, spacious vehicles with air conditioning, monitored in real-time for your peace of mind. Each transfer is handled by certified drivers, ensuring a professional, safe, and friendly experience.

Important information

Meeting Point and Arrival Time

• The waiting time for our transportation service is between 15 to 60 minutes.
• It is recommended to arrive at the meeting point 10 to 15 minutes before the scheduled time.
• Our drivers are not allowed to wait more than 10 minutes past the scheduled time.

Transportation Service Details

• For all our RoundTrip transportation services, our drivers will pick you up directly at your hotel door.
• If the requested service is shared transportation, please note that there will be quick stops at other accommodations.
• Vehicle models may vary depending on availability.

Special Conditions

• Child seats are available upon request. We recommend adding them during the purchase process, as each child seat counts as an additional passenger.
• Wheelchairs occupying a seat must be registered as an additional passenger.

Luggage

• Each passenger is allowed a maximum of 3 pieces of luggage. If you have additional luggage or oversized items (surfboards, excessive fishing equipment, or more than one set of golf clubs, etc.), extra charges may apply.
• To avoid these charges, you can request an additional seat for these items during the purchase process.

Frequently asked questions

What service does Mexico Travel Solutions offer in Cancun?

We offer transportation service to and from Cancun Airport at all arrival and departure terminals. We provide both private and shared transportation options to hotels and other destinations in the region. Additionally, MTS offers a variety of tours and activities throughout the Riviera Maya, allowing visitors to enjoy the best the area has to offer from visiting beautiful beaches to exciting jungle adventures.

How can I identify my service when leaving Cancun Airport?

Our airport representatives wear a badge and hold a sign with our company logo, making them easy to identify. You will not need to wait to receive your service

How long will the driver wait at the pick-up location on my departure day?

Our drivers follow a set schedule and cannot wait more than 10 minutes at the pick-up location. We recommend arriving at the meeting point at least 15 minutes before your scheduled pick-up time.

Is it possible to cancel my transportation service to Cancun?

Transportation services must be canceled at least 72 hours prior to the scheduled pick-up time. Cancellation fees will apply.

Is airport transportation available 24 hours a day?

Yes, our airport transportation service is available 24 hours a day, 7 days a week. As long as your reservation has been made in advance, you can take your transportation at any time, regardless of your flight’s arrival or departure time.

Cancellation policy

For a full refund, cancel at least 24 hours in advance of the start date of the experience.